Using LC Phone features consumes credits from your sub-account's Wallet. Understanding the cost structure helps manage usage. Access details via Settings → Company Billing → Usage tab. Rates can vary based on your specific agreement with The Close Agency, number type, and destination country, but common components include:
- Monthly Number Fee: A recurring small charge for each phone number you purchase and maintain.
- Per-Minute Call Rate: Charged for both inbound and outbound calls. Rates differ for local vs. toll-free numbers and vary significantly based on the call destination (calling internationally costs more).
- Per-Segment
SMSRate: Charged for both outgoing and incomingSMSmessages. Billed per segment (160 chars standard, 70 chars with emoji/unicode). Rates vary by country/number type. - Per-Message
MMSRate: Charged for both outgoing and incomingMMSmessages (images/videos/PDFs). Typically costs more than anSMSsegment. - Carrier Fees: Small additional pass-through fees often applied by carriers per
SMS/MMSsegment (for A2P/Toll-Free traffic). - Optional Feature Fees: Small per-lookup fees for
Number Intelligencefeatures (Validation, Spam Detect, CNAM Lookup) if enabled. - Other Potential Fees: Charges might apply for
Call Recordingstorage (often very low),Voicemail Dropusage, etc.
Monitor your Usage tab regularly to understand your spending patterns. Ensure you maintain a positive Wallet balance to avoid service interruptions.