Close Master primarily utilizes its built-in phone system:
LC Phone(LeadConnector Phone- Recommended):- What it is: This is
Close Master's integrated telephony service, powered byTwilio's reliable infrastructure behind the scenes but managed directly within yourClose Masteraccount settings. - Benefits: Offers the easiest setup process, includes integrated tools for managing mandatory compliance registrations (like
A2P 10DLCvia theTrust Center), and simplifies billing through your existing account Wallet. This is the recommended option for most real estate agencies usingClose Masterprovided byThe Close Agency.
- What it is: This is
- (Own
TwilioAccount - Advanced/Admin Setup):- It is technically possible (though less common for typical end-users) for an agency to connect their own separate
Twilioaccount toClose Master. - Drawbacks: This approach is significantly more complex, requires managing billing directly with
Twilio, and necessitates handling all compliance registrations (A2P,SHAKEN/STIR, etc.) manually within theTwilioplatform interface itself, bypassingClose Master's integratedTrust Centertools. This is typically only considered for agencies with specific technical requirements and expertise, likely managed byThe Close Agencyadministrators if used at all.
- It is technically possible (though less common for typical end-users) for an agency to connect their own separate
This chapter focuses on using the recommended LC Phone system.