26.3 Website, Funnel & Builder Troubleshooting (Domains, Publishing, Errors)

  • Custom Domain Not Connecting?
    1. Allow Propagation Time: DNS changes can take up to 48 hours (usually much faster). Wait and re-verify.
    2. Check DNS Records EXACTLY: Double/triple check that the A Record (IP Address) or CNAME Record (Hostname) you added at your registrar matches the value provided by Close Master precisely. No typos, no extra characters.
    3. Check Proxy Status (Cloudflare): If using Cloudflare, the verification/pointing CNAME or A record must be set to DNS Only (grey cloud), NOT Proxied (orange cloud).
    4. Remove Conflicts: Ensure no other A or CNAME records exist at your registrar for the exact same Host/Name you are trying to connect.
    5. Click Verify in Close Master Domains settings again after checking/waiting.
  • Website/Funnel Changes Not Showing Live?
    1. Did you click Save *and* Publish / Update in the builder? Both are required.
    2. Clear Browser Cache: Force refresh your browser (Ctrl+Shift+R or Cmd+Shift+R) or clear cache/cookies.
    3. Check Incognito/Different Browser: Test the live URL in an incognito window or another browser to rule out caching issues.
    4. Allow CDN Propagation: Changes might take a few minutes to reflect globally due to Content Delivery Network caching.
  • (WordPress Embed Specific) Order Form Error / "Fingerprint Error"?
    • This specific error sometimes occurs when embedding a Close Master order form (often from a funnel) onto an external WordPress site. A common fix is to ensure the Close Master funnel page itself is hosted on a subdomain of the same root domain as the WordPress site (e.g., WP site is youragency.com, host funnel at go.youragency.com). Update the embed code after ensuring domain structure aligns. Consult Close Master help docs on WordPress embedding best practices.
  • Custom Code (HTML/JS) Not Working or Breaking Page?
    1. Validate Code: Ensure the code snippet you pasted is valid HTML or JavaScript. Check for syntax errors (missing brackets, quotes, semicolons).
    2. Placement: Ensure you pasted it in the correct section (HEADER CODE, FOOTER CODE, or Custom HTML/JS element). Don't nest