24.9 Troubleshooting WordPress Hosting Error Codes

If you encounter errors specifically related to the integrated WordPress hosting:

  • Database Connection Error: Could indicate a temporary server issue, incorrect database credentials in wp-config.php (check via SFTP/File Manager if accessible), or a corrupted database (may require restoring from backup).
  • Internal Server Error (500): A generic error. Common causes include corrupted .htaccess file (try renaming it via SFTP), plugin or theme conflicts (try deactivating recent additions via /wp-admin if accessible, or by renaming plugin/theme folders via SFTP), exceeding resource limits (check hosting specs), or PHP errors (check error logs if available).
  • Error Establishing Database Connection: Similar to the first point, check wp-config.php and server status.
  • File Permission Issues: Incorrect file/folder permissions can cause errors (e.g., unable to upload media). Check standard WordPress permissions (usually 755 for directories, 644 for files) via SFTP/File Manager.
  • Plugin/Theme Conflict Errors: If errors occur after activating a new plugin/theme, deactivate it via /wp-admin or by renaming its folder via SFTP to see if the error resolves.
  • "Briefly unavailable for scheduled maintenance" Stuck: Delete the .maintenance file from the WordPress root directory via SFTP/File Manager.

Troubleshooting Steps:

  1. Check the hosting status page or announcements from The Close Agency for known outages.
  2. Try deactivating plugins/themes to rule out conflicts.
  3. Check error logs if provided by the hosting dashboard.
  4. If comfortable, use SFTP or WP File Manager to check configuration files or permissions.
  5. Restore from a recent Backup if significant issues occur or core files are corrupted. Access restore options via the site management dashboard in Close Master.
  6. Contact The Close Agency support for assistance with hosting-specific errors, providing details about the error message, when it started, and recent actions taken.