22.12 Branded Domain (For System Links)

Purpose:

Enhance professionalism by using a custom subdomain of your agency's domain (e.g., link.youragency.com, go.youragency.com, book.youragency.com) for system-generated links like Calendar booking links, Form/Survey links, Payment Links, and potentially Trigger Links, instead of using generic Close Master system URLs.

Setup:

  1. Navigate to Settings → Business Profile → Branded Domain section (location might vary slightly, could be under Domains or Email Services too).
  2. Enter Subdomain Prefix: Type the prefix you want to use (e.g., link, book, go). The full branded domain will be prefix.youragencydomain.com.
  3. Get CNAME Target Value: The system will provide a specific Close Master hostname value that this subdomain needs to point to (e.g., uniquevalue.clientclub.net or similar).
  4. Add CNAME Record at Registrar: Go to your domain registrar (GoDaddy, etc.). Create a new CNAME record:
    • Host/Name: Enter the prefix you chose (e.g., link).
    • Value/Points To: Paste the exact target hostname provided by Close Master.
    • TTL: Automatic or 1 hour.
    • Disable proxy (DNS Only/grey cloud) if using Cloudflare.
  5. Verify: Return to the Branded Domain settings in Close Master. Click Verify or Save. Allow time for propagation. Once verified, the system should start using this branded domain for relevant links automatically.